Acord de Licentiere

Terms and Conditions.

Last Updated: May 18, 2026 11:35

These Terms and Conditions, together with any other terms and policies referred to herein and incorporated herein by reference, form an integral part of the AGREEMENT, as amended from time to time.

These "Terms" constitute a legally binding agreement as of the effective date as defined below, governing access to and use of the iflows.com website. These Terms are between iflows, iflows.com, Seller, "we" or "our" and you, either individually or on behalf of your employer or any other entity you represent ("you" or "your" BUYER/USER). iflows may use its affiliates and third-party service providers to process and/or collect payment from you. If you represent your employer or another entity, you hereby declare that (i) you have full legal authority to bind your employer or that entity (as applicable) to these Terms; and (ii) after reading and understanding these Terms, you agree to these Terms on behalf of your employer or the respective entity (as applicable), and these Terms will bind your employer or such entity (as applicable). PLEASE NOTE THAT YOU ARE CONSIDERED AN AUTHORIZED REPRESENTATIVE OF YOUR EMPLOYER OR ENTITY (AS APPLICABLE):(I) IF YOU USE YOUR EMPLOYER'S OR ENTITY'S CONTACT DETAILS OR TAX IDENTIFICATION FOR PURCHASING THE SERVICE; and/or (II) IF YOU ARE AN ADMINISTRATOR. YOU ACKNOWLEDGE THAT THESE TERMS ARE BINDING and you express YOUR CONSENT TO THESE TERMS, EITHER: (I) BY CLICKING A BUTTON OR CHECKING A BOX TO ACCEPT THESE TERMS; OR (II) BY REGISTERING FOR OR ACCESSING THE SERVICE, WHICHEVER IS EARLIER ("EFFECTIVE DATE").

By accessing the iflows.com SITE and using the SOFTWARE and services provided by iflows, you agree to comply with these Terms of Use, all applicable laws and regulations, and you agree that you are responsible for compliance with any applicable local laws, as well as the Privacy Policy and Data Processing Agreement. If you do not agree with any of these terms, you are prohibited from using or accessing the SITE, services and SOFTWARE.

I. DEFINITIONS AND TERMS

Terms used in this agreement are defined as follows:

SUBSCRIPTION – the manner in which BUYER/USER makes PAYMENT to SELLER in exchange for the right to use the SOFTWARE for a specified period of time;
UPDATES – all corrections, functional improvements and other modifications to the SOFTWARE;
IMPLEMENTATION ASSISTANCE – an additional service, optional or included in certain PACKAGES, consisting of specialized assistance to USER/BUYER for initial configuration of the SERVICE and recommendations for efficient use of the SERVICE, excluded from the BUYER's right of withdrawal;
ORDER - an electronic document serving as a means of communication between SELLER and BUYER through which BUYER communicates to SELLER, via the SITE, its intention to purchase the SERVICE;
COMMERCIAL COMMUNICATIONS – any type of message sent (such as: email / SMS / phone / mobile push / web push / etc.) containing general and thematic information, information regarding similar or complementary products to those you have purchased, information regarding iflows offers or promotions as well as other commercial communications such as market research and opinion surveys;
CANCELLED/DELETED ACCOUNT – deletion of all BUYER/USER data (both access data and data entered by them) without possibility of recovery;
SUSPENDED ACCOUNT – restriction of access within the application by SELLER;
AGREEMENT – this remote DOCUMENT entered into between SELLER and BUYER/USER, without the simultaneous physical presence of SELLER and BUYER, for purchase of the SERVICE, binding on the parties;
OPERATOR ACCOUNT – an application within a cloud-type platform, run for BUYER/USER under a unique name protected by password, through which access is granted only to Workflow and Task Flow functions;
USER ACCOUNT – an application within a cloud-type platform, run for BUYER/USER under a unique name protected by password, through which access is granted to all SOFTWARE functions for the chosen PACKAGE;
BUYER/CLIENT – a natural person, OR a legal entity represented (by an employee, authorized person, legal representative, but not limited to these examples), or an organizational unit without legal personality that has the capacity to assume obligations and acquire rights in its own name, rights that grant the entity access to SOFTWARE in accordance with the terms and conditions defined in the AGREEMENT;
DOCUMENT – these present terms and conditions, binding on the parties;
RIGHT OF WITHDRAWAL – the right of BUYER/USER to request termination of the AGREEMENT, within a certain period, with the consequence of refund of the value paid for the SERVICE;
iflows – the trade name of iFlows Technologies Srl, a Romanian legal entity, with registered office at B-dul Metalurgiei 99-99, Bucharest, 041837, Romania, Tax ID RO46179401 and registration number J40/9774/2022;
ADD-ON MODULES – SOFTWARE functionalities made available to BUYER/USER for an additional fee;
PRICE OFFER/DEDICATED PACKAGE - the PRICE OFFER or package specially designed for the requirements of BUYER/USER, at their express request, communicated electronically or by any other means and forming an integral part of this agreement;
PACKAGE/SOFTWARE USE PACKAGE - plan for use of the SERVICE for different types of activity, with different included options, prices and available options being published and updated on the SITE on an ongoing basis;
GRACE PERIOD - a limited period during which USER/BUYER has the right to use the SOFTWARE normally, even if the SUBSCRIPTION has expired and the SERVICE is unpaid;
RECURRING PAYMENT - payment made via bank card with authorization from SELLER and the payment processor to automatically debit the amount due from the BUYER/USER's card;
PAYMENT - sum of money paid to SELLER for the chosen PACKAGE, which may be made by bank card as recurring payment or by bank transfer / payment order;
SERVICE – the right to use the SOFTWARE, either for a defined or undefined period, under the conditions set out in this AGREEMENT and/or in the PRICE OFFER;
SITE – iflows.com;
SOFTWARE – a cloud-type platform consisting of an integrated collection of electronic information, comprising source code, sets of instructions, interfaces and auxiliary data, which serves to process information in a certain manner through use of BUYER/USER computing devices, made available by SELLER together with this AGREEMENT for a limited period of time, through the SERVICE;
TRANSACTION – collection or refund of an amount resulting from sale of a SOFTWARE USE PACKAGE by iflows to BUYER/USER, through use of card processor services agreed by SELLER or by payment order regardless of delivery method;
USER – a natural person acting on behalf of BUYER, who has obtained access to SOFTWARE for any of the account types;
SELLER – iflows or iFlows Technologies Srl, with registered office at B-dul Metalurgiei 99-99b, Bucharest, 041837, Romania, Tax ID 46179401 and registration number J40/9774/2022

II. GENERAL PROVISIONS

This AGREEMENT defines the conditions of use of the SERVICE, the rights and obligations of SELLER and BUYER/USER, and the conditions for conclusion and termination of the AGREEMENT.
Terms of access, delivery and use of the SOFTWARE are specified in this "AGREEMENT" document. Use of other services may be specified in separate documents provided to BUYER/USER at the time of requesting a PRICE OFFER. By using the SOFTWARE or SERVICE, you agree to be bound by the provisions of the AGREEMENT. The SOFTWARE or SERVICE is warranted, where applicable, only in accordance with the terms of the AGREEMENT. All other warranties are excluded as provided in this document.
The SOFTWARE, SERVICE and conditions of the AGREEMENT are addressed exclusively to legal entities and their representatives, entrepreneurs who are not consumers within the meaning of applicable law. Therefore, the AGREEMENT is not subject to consumer protection laws.
The SOFTWARE is the exclusive property of SELLER. Rights to individual elements of SOFTWARE content, including texts, images, photographs and other legally protected elements belong to SELLER. The entire SOFTWARE and its individual elements are protected by law, in particular intellectual property rights. BUYER acquires only the SERVICE for a period of time and not any ownership right over the SOFTWARE itself.
The AGREEMENT is made available to BUYER/USER as part of the SERVICE, in a manner that allows downloading, opening and saving it.
Persons representing BUYER/USER declare that they have the power (are authorized) to enter into the AGREEMENT in accordance with applicable law, statutory provisions and agreements or other internal regulations or authorizations and further declare that validity, effectiveness, binding nature and full legal force of the AGREEMENT do not require any consent, approval or other activities by other persons or bodies, i.e. the AGREEMENT is valid, effective and binding on the Parties and has full legal force from the moment of its conclusion.
Minimum technical conditions for use of the SOFTWARE:
1. Possession of a device with Internet access;
2. Possession of a browser that allows use of JavaScript and cookies, in the following required versions:
  - Microsoft Edge – latest version or two previous versions;
  - Mozilla Firefox – latest version or two previous versions;
  - Google Chrome – latest version or two previous versions;
  - Opera – latest version or two previous versions;
  - Safari – latest version or two previous versions;
3. Possession of a functional email address;
By registering an ORDER on the SITE, BUYER/USER agrees to the form of communication (phone or email) through which SELLER conducts commercial operations and expresses agreement to conclusion of the AGREEMENT.
Notification received by BUYER after placing the ORDER is for information purposes and does not constitute acceptance of the ORDER. This notification is made electronically (email) or by phone.
SELLER reserves the right to modify the quantity of SERVICES IN THE ORDER, or to refuse the ORDER in full. If it modifies the quantity of SERVICES IN THE ORDER or refuses the ORDER in full, it will notify BUYER at the email address or phone number provided to SELLER when placing the ORDER and will return the amount paid, in part or in full as the case may be.
The AGREEMENT is deemed concluded between SELLER and BUYER upon receipt by BUYER from SELLER, via email and/or SMS, of notification of dispatch of login credentials for the USER ACCOUNT.
The document and information made available by SELLER on the SITE will form the basis of the AGREEMENT, in certain cases being supplemented by the PRICE OFFER if one was requested.
SELLER offers standard technical support regarding the SOFTWARE and SERVICE for registered users, provided that users of the SOFTWARE or SERVICES are up to date with SUBSCRIPTION PAYMENT for the SERVICE. Technical support may be obtained through the internal iflows ticketing system, the contact form on the SITE or by email. Maximum response time is as follows:
1. Starter
2. Advanced
3. Professional
We will make every effort to respond to questions appropriately and within a reasonable time. Visitors to the SITE may contact iflows using a contact form on the SITE.

III. INTELLECTUAL PROPERTY RIGHTS AND THE SERVICE

iflows is the exclusive owner of all intellectual property rights in or relating to the SOFTWARE, the website SITE and material published on it, except for trademarks and trade names of third parties appearing on the SITE, which are their property and whose use on this SITE is exclusively and strictly informational.
Visitors to the SITE are authorized to print or electronically store a copy of any page and its elements from our SITE for personal, non-commercial use. Any copy of the SITE, whether digital or printed, must not be modified. Content on the SITE may not be used on any other website or printed material without acknowledging the original source. Visual elements, such as photographs and illustrations, may not be used separately without accompanying text. Use of any part of the website SITE, including but not limited to text content, visual design elements or any portion of HTML/CSS for commercial purposes is prohibited without written permission from iflows.
You agree to indemnify, release, defend and hold harmless iflows, its officers, affiliates, directors, employees, consultants, agents, suppliers and resellers from any liability, claim, action, loss, damage, injury, cost or expense (including but not limited to attorneys' fees) in any way arising from or related or connected with your access to or use of this SITE and the SOFTWARE.
The SERVICE, and implicitly the SOFTWARE, may be used by legal entities through their representatives, as well as by persons and legal organizational units without legal personality that are capable of acquiring rights and assuming obligations in their own name.
BUYER/USER may obtain the SERVICE for a limited period as part of a PACKAGE purchased through payment of the relevant SUBSCRIPTION.
Various types of SOFTWARE, its UPDATES and ADD-ON MODULES, PRICE and range of functionality are made available to BUYER/USER on the SITE and form an integral part of this AGREEMENT.
The SERVICE may be purchased as follows:
1. BUYER/USER who has paid a SUBSCRIPTION receives a non-exclusive, non-transferable and territorially unlimited USER ACCOUNT, through which they have access to the SERVICE enabling use of the SOFTWARE. The SERVICE is valid for the duration of the purchased SUBSCRIPTION and expires after the last day of the SUBSCRIPTION;
2. The SERVICE includes the current version of SOFTWARE at the time of purchase of the SERVICE and SOFTWARE UPDATES made available during the SUBSCRIPTION;
3. Until expiry of the SUBSCRIPTION, BUYER/USER may extend the AGREEMENT an unlimited number of times; otherwise the SERVICE ceases. BUYER/USER will be informed of the SUBSCRIPTION expiry date by prior notification via electronic correspondence 5 calendar days before expiry;
4. After expiry of the SUBSCRIPTION, the SERVICE enters a GRACE PERIOD of 30 days, during which USER may renew it;
5. After expiry of the GRACE PERIOD of the SERVICE, USER AND/OR OPERATOR ACCOUNTS are suspended for a maximum period of 15 days. During this time BUYER/USER may renew the subscription to reactivate the SERVICE. During account suspension, BUYER/USER no longer has access to use of the SOFTWARE, may not enter new data, may not modify existing data, the only option still active being to download data already entered, which belongs to BUYER/USER, to their personal system;
6. If by expiry of the 15-day suspension period BUYER/USER has not renewed the SUBSCRIPTION to reactivate the SERVICE, upon expiry all USER/OPERATOR ACCOUNTS are permanently deleted automatically, with data never recoverable;
By accepting the AGREEMENT, BUYER/USER simultaneously declares that they are aware of the functions performed by the SOFTWARE and its ADD-ON MODULES.
Use of the SOFTWARE in a manner exceeding that described above is prohibited; specifically, BUYER/USER may not: decompile, decrypt, open or attempt to reconstruct or reinvent source code, algorithms, file formats or programming interfaces included in the SOFTWARE. Circumventing or indicating how to bypass technical security features of the SOFTWARE is also prohibited.
Copying, altering, modifying or imitating in whole or in part the SOFTWARE, its user interfaces, including information architecture, concept, any content, texts, graphic design, works of art, photographs, logos, trademarks, sounds and music, animations, behaviors and interface solutions, which are protected by commercial conventions, copyright, industrial property rights or other intellectual property rights and laws against unfair competition is prohibited.
Except where SELLER expressly permits, extending SOFTWARE functionality by adding modules not originating from SELLER is prohibited.
The SOFTWARE is not subject to sale. BUYER/USER has no right to lend, assign, pledge, transfer, donate for use, whether commercial or non-commercial, or to share in any form, on any medium, with third parties the USER ACCOUNT, OPERATOR ACCOUNT, SOFTWARE or any other ADD-ON MODULE thereof.
Without SELLER's consent, use by BUYER/USER of SELLER's intellectual property rights, including all national and international trademarks, service marks, logos, trade names, whether registered or unregistered by SELLER, is prohibited.
BUYER/USER declares that they know illegal use of the SOFTWARE and its individual content elements is subject to civil liability and may entail criminal liability, and SELLER has the right to suspend the SERVICE where there are suspicions of breach of prohibitions set out in the AGREEMENT, in particular but not limited to those in Section III items 6-13 of this AGREEMENT, until completion of verifications based on simple notification alone.
1. If suspicions are not confirmed, SELLER owes no compensation for any damages of any nature resulting from inability to use the account by BUYER/USER, who is entitled only to free extension of the SERVICE for a period equal to that during which it was suspended for verification;
2. If suspicions are confirmed, SELLER has the right, without limitation, to claim compensation for damage caused, to address the court directly, and to take action on both civil and criminal grounds against BUYER/USER;
3. Suspension will not affect BUYER/USER's right to access their data for export purposes;
Technical security features:
1. The SOFTWARE contains technological measures that work together with SELLER's computer servers dedicated to preventing unauthorized or illegal use of the SOFTWARE. BUYER/USER acknowledges and accepts that such an authentication system allows SELLER to monitor use of the SOFTWARE by BUYER/USER;

IV. PAYMENT

SELLER publishes on the SITE, before each purchase of a SOFTWARE USE PACKAGE, information on the current price thereof depending on the package chosen, its UPDATES or ADD-ON MODULES.
Billing frequency is set by BUYER/USER and may be annual. Payments for SUBSCRIPTIONS are made by card or bank transfer. Card payments are RECURRING PAYMENTS; the payment processor will automatically debit the amount due from the BUYER/USER's card. BUYER/USER will receive notification after debiting.
Card data will not be stored by SELLER but by an entity certified to store data for transaction processing, an entity with which both SELLER and the bank have a contractual relationship for processing recurring transactions or Card on File type transactions.
BUYER/USER pays electronically in the manner specified in the SERVICE. After selecting an electronic payment system, the system will redirect BUYER/USER to the relevant website of that payment system operator to make payment. SELLER is not obliged to provide access to the SOFTWARE before receiving positive payment authorization and/or collecting PAYMENT in SELLER's account.
SELLER will issue a VAT invoice for purchase of the SERVICE. The VAT invoice will be issued and delivered in electronic format. After payment, SELLER will allow BUYER/USER to use the SOFTWARE.
All amounts are payable in Romanian lei, unless otherwise specified on an order page. They do not include value added tax. Where SELLER is legally required to pay or collect taxes for which BUYER/USER is responsible, the corresponding amount will be invoiced and paid by BUYER/USER unless BUYER/USER provides SELLER with a valid tax exemption certificate authorized by the competent tax authority.
For online payments SELLER cannot be held responsible for any additional costs borne by BUYER, including but not limited to currency conversion fees applied by the card-issuing bank where its issuing currency differs from RON. Responsibility for this action lies solely with BUYER.

V. PERSONAL DATA PROTECTION / PRIVACY

SELLER will process personal data provided by BUYER/USER in accordance with applicable law.
Hereby, SELLER informs that provision of personal data is voluntary, certain data being necessary for proper functioning of the SOFTWARE.
BUYER/USER has the right to access the content of processed personal data and to control processed data, including supplementation, updates and rectification of personal data, as well as deletion thereof.
The controller of BUYER/USER personal data is SELLER.
SELLER is not the controller of personal data stored by BUYER/USER through the SOFTWARE, in particular third-party personal data.
Confidentiality of data and information that BUYER/USER enters/uses in the SOFTWARE – represents an obligation assumed by SELLER that throughout the duration of the SERVICE and after its termination, it will not use, transmit or disclose to third parties confidential data or information, including commercial, economic and tax data, of which it became aware during performance thereof, except as provided by law. All information and data entered and used in the SOFTWARE are the exclusive property of BUYER/USER, who may download them at any time, in the chosen format, from the Export section.
For information on how iflows processes personally identifiable information, as well as other personal data, please consult the Privacy Policy and Data Processing Agreement documents. The Privacy Policy specifies what type of information iflows collects from users of the SITE and explains how such information may be used.

VI. RIGHTS AND OBLIGATIONS OF THE PARTIES

BUYER/USER has a RIGHT OF WITHDRAWAL, namely the right to terminate the AGREEMENT for use of the SERVICE within a maximum of 30 days from conclusion of the AGREEMENT. BUYER/USER may exercise this right only for a 30-day period calculated from the date of conclusion of the AGREEMENT; this right no longer exists in case of renewal or extension of the SUBSCRIPTION.
To exercise the above right, BUYER/USER may:
1. use the option available in their account, in the form of a Cancel Subscription button or section;
2. send a notification, in electronic format, to contact[at]iflows.com;
In case of termination of the AGREEMENT as described in Section VI.1. of the agreement, SELLER is obliged to return all payments received to BUYER/USER, within at most 7 days from the date on which SELLER received a declaration of termination of the AGREEMENT. Refund payments will be made using the same payment method used by BUYER/USER in the initial transaction. BUYER/USER is obliged to provide all information necessary for the refund payment.
By accessing the ACCOUNT and/or using the content and/or placing the ORDER, CLIENT/USER/BUYER expressly and unequivocally accepts the Terms and Conditions of the SITE in the latest updated version communicated on the SITE, existing at the date of accessing the Account and/or using the content and/or at the date of placing the ORDER, whichever is earlier.
SELLER reserves the right to periodically update and modify the Terms and Conditions of the SITE to reflect any changes in the manner and conditions of operation of the SITE or any changes in legal requirements. The DOCUMENT is opposable to CLIENTS/USERS/BUYERS from the moment of display on the SITE. In case of any such modification, we will display on the SITE the modified version of the DOCUMENT, for which reason we ask you to periodically check the content of this DOCUMENT. If BUYER/USER does not agree with changes to the site terms and conditions, they may exercise the RIGHT OF WITHDRAWAL, with any amount paid in advance being refunded within 14 days by calculating the unused remaining period between the withdrawal date and the SUBSCRIPTION expiry date. To benefit from this right, BUYER/USER is obliged to notify us within a maximum of 30 days from publication of the new Terms and Conditions.
BUYER/USER has the right to use technical support in accordance with the terms of the SERVICE.
BUYER/USER is obliged to comply with applicable law, in particular copyright and related laws, as well as intellectual property rights. BUYER/USER may not use the SOFTWARE in a manner incompatible with its nature and purpose.
BUYER/USER undertakes to use the SOFTWARE email and SMS modules in compliance with legal and social provisions, being solely and exclusively responsible for how they use such modules and for the content of email and SMS messages sent to other persons. BUYER/USER will take all necessary measures so that sent messages do not contain words or information prohibited by law or that harm morality. If BUYER/USER does not comply with the specified conditions of use, SELLER has the right to immediately suspend access to these email and SMS modules, and will notify BUYER/USER accordingly.
BUYER/USER bears exclusive and full responsibility for content entered in the SOFTWARE (data, information, etc.). SELLER is not obliged to verify data transferred, stored or shared by BUYER/USER.
BUYER/USER is responsible for keeping their account password confidential and protecting it against unauthorized use. In case of detection of unauthorized password use or illicit use of the SOFTWARE, BUYER/USER bears all relevant responsibility.
BUYER bears full responsibility for activities of other users where they share access to the SOFTWARE.
To the extent permitted by applicable law, SELLER liability, both contractual and tortious, does not apply for all consequences, both indirect and direct, related to use of the SOFTWARE, including any damages (including actual losses as well as lost profits) resulting from user use or inability to use, in particular any damages resulting from defects shared under this software agreement, SERVICE malfunction or possible data errors. This disclaimer applies even after termination or expiry of the agreement, regardless of cause of termination or expiry.
SELLER is not liable, including but not limited to, for the following:
1. Any damages resulting from how BUYER/USER used the SOFTWARE, to the extent that BUYER/USER activities do not constitute normal use of the SOFTWARE in accordance with its specification;
2. Any damages or unrealized profit due to suspension of access to the SOFTWARE on suspicion of breach of contractual terms by BUYER;
3. SOFTWARE interruptions due to improper data entry and/or use of the SOFTWARE by BUYER/USER contrary to SELLER recommendations;
4. Technical problems caused by USER/BUYER not meeting technical requirements and/or not having Internet access;
5. Effects caused by lack of protection against third-party access and/or disclosure by BUYER/USER of username or SOFTWARE access password to third parties;
6. Loss of service data collected in information systems, caused by actions of BUYER/USER, malfunction of their equipment, Internet malfunctions, losses caused by third-party activities;
7. Permanent or temporary inability to use the SOFTWARE for reasons independent of SELLER and/or dependent on third parties, including force majeure, equipment malfunction, information system malfunction or illegal activities of other users or third parties;
SELLER has the right:
1. To develop, modify and update the SOFTWARE, which does not affect rights acquired by BUYER/USER;
2. To impose the following sanctions in case of breach of this AGREEMENT:
  - Official warning;
  - Suspension of the SERVICE;
3. To immediately terminate the AGREEMENT, after expiry of the suspension period, if BUYER/USER who breached the terms of this AGREEMENT has not proven remediation of the incident;
4. To exercise rights in court, including claims for compensation where BUYER/USER breaches this AGREEMENT. In justified cases, SELLER may transfer information regarding violations of law to competent authorities;
5. To sell, in particular: the SERVICE, the SOFTWARE, all or part of the business and company, and to change the company name, SOFTWARE name and SERVICE name, and to assign rights arising from this AGREEMENT, without prejudice to rights acquired by BUYER/USER. If this situation occurs, BUYER/USER benefits from a 30-day period in which they may exercise the RIGHT OF WITHDRAWAL, calculated from publication of the changes;
6. To cease provision of the SERVICE for the future without offering possibility of extension, with prior information to BUYER/USER. This does not affect ongoing contracts in any way, the SERVICE being available until expiry of the contractual period;
7. To use as it deems appropriate feedback obtained from BUYER/USER, OPERATOR etc., they knowing that by providing iflows with any feedback, comment or suggestion regarding the SITE, SOFTWARE and SERVICES, they hereby assign to iflows all rights in the feedback and agree that iflows has the right to use such feedback and related information in any manner it deems appropriate;
SELLER undertakes to be liable for all damages suffered by BUYER/USER as a result of its direct fault and gross negligence within the limits of their occurrence. Total liability of SELLER will be limited to the equivalent of amounts paid by BUYER/USER in the last 12 months prior to the event that caused the damage.

VII. SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT PROVIDED

The following are excluded from the right of withdrawal from the AGREEMENT:
1. IMPLEMENTATION ASSISTANCE SERVICE, if performance has begun with the prior express consent of BUYER, because by that consent they confirmed awareness that they will lose the RIGHT OF WITHDRAWAL after commencement of the IMPLEMENTATION ASSISTANCE procedure by SELLER;

VIII. FORCE MAJEURE

Neither party will be liable for non-performance of its contractual obligations if such non-performance on time and/or properly, in whole or in part, is due to a force majeure event. Force majeure is an unforeseeable event, outside the control of the parties and which cannot be avoided.
If within 15 (fifteen) days from the date of its occurrence the respective event does not cease, each party will have the right to notify the other party of termination of the agreement by operation of law without either being able to claim other damages from the other.

IX. FINAL PROVISIONS

For matters not discussed in the content of the AGREEMENT, universally applicable laws of Romania, the European Union and international law apply.
If any provision of the AGREEMENT is deemed null or ineffective, it will be deemed unwritten, without affecting the rest of the AGREEMENT in any way, the other clauses remaining legally binding.
If there are discrepancies in translation of the AGREEMENT into different languages, the basis for interpretation will always be the AGREEMENT written in Romanian.
Calculation of deadlines is in calendar days; any deadline begins to run from fulfilment of the condition and expires on the last day at 23:59.
All disputes with BUYERS/USERS who use the SOFTWARE in a manner directly related to their commercial or professional activity, which cannot be resolved amicably, or any other dispute arising from this AGREEMENT, will be settled in the competent court of general jurisdiction with territorial jurisdiction over SELLER's registered office, in accordance with Romanian legislation.